Privacy Policy

Introduction

At Clicksilo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.

Please read this Privacy Policy carefully. By accessing our website and services, you acknowledge that you have read and understood this policy. If you do not agree with our policies and practices, please do not use our website or services.

This policy applies to all information collected through our website, in-person at our studio, or through any related services, sales, marketing, or events.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our classes or services
• Create an account on our website
• Subscribe to our newsletter
• Fill out a form or survey
• Contact us with inquiries
• Make a purchase
• Participate in promotions or events

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Account login credentials
• Payment and billing information
• Health and fitness information relevant to Pilates practice
• Demographic information
• Preferences and interests related to our services
• Any other information you choose to provide

Health Information

As we provide Pilates and fitness services, we may collect information about your health, physical condition, and fitness goals to ensure we provide appropriate instruction and accommodate any physical limitations or concerns. This information is treated with the highest level of confidentiality and is only used to customize our services to meet your specific needs.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser and device information
• Operating system
• Pages visited on our website
• Time and date of your visit
• Time spent on pages
• Referring website
• Click patterns

We collect this information using cookies and similar tracking technologies. For more information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Improve, personalize, and expand our services
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Process transactions and send related information
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Send you marketing communications (if you have opted in)
• Target advertisements
• Conduct research and analysis
• Protect our services and users from fraudulent, harmful, unauthorized, or illegal activity
• Comply with legal obligations
• Establish, exercise, or defend our legal rights

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: To fulfill our contractual obligations to you, including providing our services.
• Legitimate Interests: To pursue our legitimate interests where your interests and fundamental rights do not override those interests.
• Consent: Where you have given us specific consent to process your data.
• Legal Compliance: To comply with applicable laws and regulations.

Information Sharing and Disclosure

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Protection of Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation.
• With Your Consent: We may share your information with your consent or as otherwise disclosed at the time of data collection or sharing.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and to collect certain information. Cookies are small data files that are placed on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you which amount to a request for services.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us to improve how our website works.
• Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We may use this information to make our website and the advertising displayed more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

For more information about the cookies we use, please see our Cookie Policy.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request a copy of the personal information that we hold about you.
• Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Deletion: You have the right to request that we erase your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Objection: You have the right to object to our processing of your personal information in certain circumstances.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.

Please note that we may ask you to verify your identity before responding to such requests. In addition, we may not be able to comply with your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place to protect the security of your data.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiries as soon as possible.